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Work and THE WORLD!

2012-02-01T04:53:00.000-06:00

When you're working your hardest, the world opens up to you. When you're not working, your mind becomes cluttered and the world becomes closed.

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Foreign Speaking Patients and Healthcare

2012-01-19T13:29:00.000-06:00

If you know someone who is a foreign speaker or someone who is in the healthcare industry, please share this clip! It's important to get the message out that ALL hospitals need to address a (Joint Commission) directive of a better way to provide healthcare for someone who is a foreign speaker!

A Communication Mentor

2012-01-06T13:39:00.000-06:00

A mentor provides you with a road-map. They inspire and challenge you to be your best. In addition, they also EXUDE great communication skills.

Communicate YOUR Vision NOW!

2012-01-04T17:10:00.000-06:00

Here's a short clip on how a vision board can give you EMPOWERMENT!

What (Really) is OPTIMISM?

2012-01-01T06:37:00.000-06:00

Optimism is the natural high caused by people who are prepared to win by who they model themselves after, who they study, and the persistence that they put out in preparation.

Let this be your foundation for GREAT communication and a GREAT New Year!

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3 Social Tips

2011-12-30T18:53:00.000-06:00

Communication is an invisible medium and can be hard to navigate. Here are 3 social tips to get you motivated:

5 Great Insights!

2011-12-27T16:27:00.000-06:00

1) You never outgrow the limits you set, you only set new ones for which to live.
2) Positive self-image comes from what you tell yourself.
3) Build your dreams on a strong foundation.
4) Say what you mean, and mean what you say.
5) Meet your deadlines.

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Desire and Change!

2011-12-22T15:42:00.000-06:00

Desire must precede change. The desire to change must be internally motivated and intensely personal. External pressure rarely leads to long-lasting change. Often, it leads to failure, followed by disappointment and guilt, because we feel we let someone else down.

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Are You Guilty of "Tech-Speak?"

2011-12-17T05:15:00.001-06:00

BobTimeTV presents a "Bob-Time Tip!" http://www.youtube.com/user/BobTimeTV

Your Client's Personality!

2011-12-13T05:30:00.000-06:00

Clients who walk into your office are seeking your services to meet their needs. The key to establishing, and building a relationship with prospects, and turning them into customers, is effective communication.

Although people differ from one another, their behavior generally is consistent, according to their personality type. Personality traits don't change with age, but people may be less prone to patience, and less accepting of poor quality service and products.

Understanding a client's personality, can make it easier to communicate with them, and to convince them of the value of a product or service.

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Your Values!

2011-12-06T05:11:00.000-06:00

Your values are your guiding principles and beliefs in what's most important to you. They represent the core of who you are, and what you stand for, and believe in. Living a life of integrity means behaving in accordance with your values.

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How Do YOU Listen?

2011-11-29T11:39:00.000-06:00

We "listen" on four levels:

ignoring -- not listening at all
pretending -- saying "uh-huh" or "right"
selective listening -- hearing only parts of the conversation
attentive listening -- listening and actively paying attention to the person

But many don't "emphatically" listen.

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One Language To Another

2011-11-22T14:43:00.000-06:00

Speakers with a different native language often retain parts of that language. They may code-switch from one language to another. Code-switching is another way of saying that the native speaker uses grammar patterns common to the native language, but used in the second language (English). In the process, one language may interfere with another. The speaker's age, education and social situation influence the efficacy of code-switching.

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(Excerpt from Communicating Your Way: Transforming Yourself -- Personally and Professionally, Bob Roza >> available through Integrative Speech, Inc.)

Our YouTube Channel!

2011-11-22T14:08:00.003-06:00

Integrative Speech, Inc. is proud to announce the BobTimeTV channel on YouTube: http://www.youtube.com/user/BobTimeTV

Our Company Video!

2011-11-18T15:26:00.000-06:00

I BELIEVE THAT ALL OF US ARE DESTINED FOR GREATNESS! This clip sets the tone for our company and what we believe (and do) for ALL of our clients!

Setting Goals for Your Team

2011-11-15T05:56:00.000-06:00

When you set a goal, you give your team a focus. They know where they're going and where you're taking them. Setting a goal avoids "surprises." Setting goals for a team gives them a chance to understand your expectations for them.

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5 Tips To Being Assertive!

2011-11-08T15:34:00.000-06:00

Here are 5 tips to assert yourself:

Take responsibility for what you want
Don't apologize when you need help
Offer help when you see the need
Don't compare yourself to others
Always look your best

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Elevator Speeches

2011-11-07T16:01:00.000-06:00

Are you looking for a job but keep spinning your wheels? Here's a strategy that will give you more options!

Knowledge IS Power!

2011-11-02T06:08:00.001-05:00

Being viewed as skillful or proficient in certain areas is important for your self-esteem. Having special skills and knowledge that goes along with it, is attractive and empowers people. This helps you to develop and maintain your own network (and includes the network of others). Others will want what you have.

Tips on "showing" knowledge and skills:

Identify a skill you want to be better at
Make a plan for strengthening it
Share this knowledge with others

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Don't Take Short Cuts!

2011-10-26T05:30:00.000-05:00

People with integrity have firm footing. Taking a "short cut" in life (or business) is not always the best way to approach situations. The shortest distance to a goal is not a straight line.

Don't be tempted to cut corners in order to speed things up. Ethical shortcuts will always come back to bother you.

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Work Can Be FUN!

2011-10-19T04:48:00.000-05:00

How you perceive and function in your workplace is "key" to creating a cheerful, positive attitude in every area of your life. Yes, jobs can be boring OR they can be exciting and fulfilling. It depends on your attitude. Your attitude makes the difference. Take each of your work tasks and do each of them well. With a positive attitude, your "work" will become fun!

In the process, you'll feel good about yourself, your co-workers and your company!

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Company Jargon!

2011-10-12T05:37:00.000-05:00

Company jargon should stay in your company! Using it with callers or with people outside the office causes mistakes and confusion. You are far more familiar with these terms than people outside of "work." You won't impress anyone with knowledge that they don't understand. In fact, you will annoy and frustrate them.

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Accents and Good Business

2011-10-05T05:50:00.000-05:00

Call it simple kindness or just common sense. Learning to deal with language accents can be "good business." More than one million immigrants enter the United States each year. Most of them have something in common: English is their second language. These people represent a sizable market. Here are some points to remember when dealing with a foreign speaker:

1) Don't pretend to understand: If you don't understand a foreign speaker, tell them. Ask them to slow down so that you can understand what they are saying.

2) Don't rush: Take your time with them. Listen to their speech patterns and try to pick up key words. They will appreciate it.

3) Don't shout: People who have an accent, speak two languages. It takes them longer to process information.

4) Don't be rude: Patience is key here.

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Test Your Intuitiveness!

2011-09-27T16:37:00.001-05:00

How intuitive are you? Answer the following questions to see where you stand:

1) I believe in E.S.P. [Yes/No]
2) I sometimes know exactly what will happen. [Yes/No]
3) I trust my instincts (the first time). [Yes/No]
4) I have flashes of insight about things that are important. [Yes/No]
5) Many of my decisions are based on my "gut." [Yes/No]
6) I sense problems before anyone tells me about them. [Yes/No]
7) I have days that go well, because I feel lucky. [Yes/No]
8) I have psychic experiences. [Yes/No]
9) I can sometimes dream the answer to a problem. [Yes/No]
10) If data supported one opinion, but my intuition disagreed with it, I would follow my intuition. [Yes/No]

Five or more YES answers indicate a high reliance on your intuition.
Five or more NO answers show a low reliance on intuition.

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Are You A Creative Thinker?

2011-09-21T06:11:00.000-05:00

Call it a hunch or a gut feeling: thousands of managers and executives make business deals based on their intuition. Have you ever had a hunch that you should or should not be doing something? We all have hunches, but many of us ignore or distrust them as being useless. Creative thinkers tend to pay more attention to their feelings including their "inner voice."

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Authenticity and Communication

2011-09-14T05:57:00.000-05:00

With 20/20 vision or hindsight, you could probably recall dozens of occasions when you knew something, but ignored it. Doubt or fear, spoke louder than your inner wisdom. Some call it a sixth sense, hunch, instinct, feeling in your bones, gut instinct or vibes. And, that leads to a waste of your time.

The more you listen to this wisdom, the stronger your authenticity becomes. Strong authenticity equals strong communication.

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Pay Attention!

2011-09-08T05:25:00.000-05:00

It can be hard to listen to your "gut," but, guidance is always available. It's about paying attention. If you just slow down and check in with your feelings, you can notice that helpful, inner messages, come to you ALL the time. They can be through physical sensations, flashes of insight, or intuitive feelings. And when you use this information to adjust your course; you tune in to your inner state, and interact (better) with others.

This guidance shows itself in different ways -- the signals of "danger," to the subtler sense that shows a ballplayer where to move for a catch. All of us have it. You just have to recognize it and make it conscious.

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This Way or That?

2011-08-31T04:52:00.000-05:00

Whether this guidance comes through your body as "gut instincts," or through your mind as intuition, a vision, a voice or a dream; it is smarter than your rational mind. The reason? It's coming from a deeper part of you. Tuning in to it, is one of the best ways to access the "artist" who lives in you. When you follow your gut, you're receiving guidance from a master. That master is you. You know better than anyone else what is best for you. The trick? Just get quiet and listen.

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Follow Your Gut!

2011-08-24T14:28:00.000-05:00

We all have personality parts that are wise and mature. We also have parts that base decisions on childhood fears. Working with intuition gives you a choice to see what information comes from your wise self vs. a part that hasn't grown up.

When you get a hunch about something major, it's good to ask yourself, "Is this grounded in reality?"

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Four Lessons!

2011-08-18T04:54:00.001-05:00

Here are four lessons to live by:

Maturity is the result of time and the mistakes you made
Mistakes are not as important as what you learned from them, and how you made your life BETTER
Good living is not measured by accomplishments
When you encourage someone, you change their life

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Your Truth!

2011-08-11T06:02:00.000-05:00

When you speak your truth, you stand in the center of your personal power. Saying "no" when you mean it is one example. Another example, is asking for what you want and not worrying about what others think.

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The Cautious Personality

2011-08-05T04:52:00.000-05:00

The cautious personality relies on facts, logic and quality. They tend to be sensitive and careful. They are usually doctors, accountants, research analysts, or computer-related professionals. They most likely will ask technical questions and want you to tell them "point blank" what needs to be done. They pay close attention to detail.

These type of clients represent 10-15 percent of the population. Make a point of providing these clients with a lot of information, especially when it comes to finances. They will read and research options.

Work to establish a plan in objective terms. Clients who exhibit a cautious personality are interested in credentials and will ask questions about your training and education. They have a strong need for logic and are concerned with quality. It is important that your plan of action focuses on detail and exceptional service.

The better you are at communicating (regardless of the personality types they show), the more likely they will accept and trust your services. This type of client treatment will increase your potential for referrals.

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The Steady Personality

2011-07-29T05:14:00.000-05:00

The steady personality type is patient and has good listening skills. Half of Americans have this personality type. They often work in administrative positions.

The key to communicating with them is gaining their trust. Build rapport and create a comfortable atmosphere with them. The more you make them feel at home; the sooner you will gain their trust. These clients believe communication is a two-way street and will listen carefully. They expect you will listen to their comments and concerns. Their biggest fear is loss of security. Many of these personality types are uncomfortable making a final decision so you will have to be patient. Don't overwhelm them with unnecessary facts and information. Speak directly to them.

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The Influencing Personality

2011-07-22T05:58:00.001-05:00

The influencing personality type represents about twenty five percent of the population. Their occupations often relate to sales, public relations, marketing and advertising. Typically, these clients are out-going, articulate, enthusiastic and entertaining. They are most likely the ones who enjoy socializing.

They love to impress others. What they wear is as important to them as what they say or do. Popularity, social recognition and freedom of expression are important values to them.

In order to be effective with this client, you almost have to become an influencing personality yourself. Be sociable and friendly. Give them the VIP treatment.

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The Dominant Personality

2011-07-15T11:25:00.000-05:00

The dominant personality lives in an environment of power and authority. They are free from controls and supervision. People in this category represent about 15 percent of Americans and often are/were CEO's, presidents or managers.

Clients with this dominant personality type are direct and sometimes impatient. They can be intimidating. They want immediate results and don't want to be misled.

The best way to deal with them is to be business-like and straight forward. Present pros, cons and risks to this type of client. They need to have the "options" laid out.

People in this category have an acute sense of business. It's important to present data in a prepared and well-organized manner. Let them feel they are in control and allow them to "speak their mind." Once you present the options, let them know that the final decision is theirs.

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Personality Types

2011-07-08T05:50:00.000-05:00

People can be categorized into 4 classic personality types: 1) dominant: leader and achiever, 2) influencing: image conscious, concerned about social acceptance, 3) steady: loyal, patient, team player, 4) cautious: perfectionist, eager to be correct.

The personality trait that is the strongest, will drive the person's decision-making process. Tailoring your communication techniques to "mirror" or speak directly to the strongest trait, will improve the process of discussing client needs.

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Are You Involved?

2011-07-01T06:13:00.000-05:00

The chance to win people over to your point of view is an art. Do you have what it takes?

Whether you have to pitch a presentation to colleagues, explain a new program to sales rep's, announce a policy change, or relate an idea to your teenager; the ability to win others to your point of view, will take you where you want to go. Small improvements can make a huge difference for a presentation.

Begin with involvement. You want your presentation to be give and take. Bringing participants into your presentation adds value (and you won't be stuck doing all the giving). Human nature drives people, and involvement generates a better outcome. You take a BIG risk when you don't involve your audience.

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Research, Research!

2011-06-24T14:30:00.000-05:00

BEFORE you do any presentation, you must research your topic or idea! Your research can be organized into three areas: mental, physical and electronic. Mental includes the ideas, stories, examples, jokes and ice breakers you commit to memory. Physical involves articles from the newspapers and magazines. It also includes photographs and videotapes. Electronic involves slides or articles from your computer or CD.

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"Presentation" As Art!

2011-06-17T10:38:00.002-05:00

When you have a public speaking opportunity, you have to be creative! It's like doing stand-up. You need to be able to read your audience and know how to shift gears. One of the questions you have to ask yourself is "Why am I here and what can I give to my audience?" The most powerful thing you can do, is convince your audience why they should do what you suggest, or believe what you say.

People need to know what's in it for them. They need to see the benefits to what you're suggesting. Hearing the "why" doesn't always bring a "yes" but it opens the door to your ideas. When people understand your rationale, they listen with an open mind.

If your subject matter is controversial or likely to generate an emotional reaction, it is important that the "whys" be tested in advance.

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Stage Fright: It's a REALITY!

2011-06-10T07:06:00.001-05:00

Stage fright is common during presentations. There is no immunity to it. The unknown is a given for any type of presentation. Fear can impose itself on you in many ways -- nervousness, poor voice delivery, negative body language, and the inability to respond to audience feedback.

"Seasoned" speakers are vulnerable to the unknown. Turning the unknown into the "known," eliminates nervousness about controllable factors. Managing anxiety gives you the chance to focus on your audience, instead of worrying how things will go. In a word -- rehearse and/or prepare.

Know your audience. When you know them, you reach them.

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3 Points to a "Crafty" Presentation

2011-06-03T06:48:00.000-05:00

Follow these three points to "craft" your presentation -- 1) Meet their needs: include information appropriate to what they want; 2) Reduce tension: when you acknowledge a need, tension goes down; 3) Mistakes: when you're clear about their needs, you can steer clear of hot buttons. Be tailored. When listeners get bored, they miss your objective(s). To maintain the job, be flexible. Some "red flags" to watch for -- clock watching, foot-tapping, and cat-napping. Some questions to ask (yourself): "Should I pick up the pace?" "Is it too warm in here?" "Do we need to take a break?"

Plan B: This technique comes when plan A doesn't go as smoothly as you thought. Plan B might include extra jokes, flip charts, a back up Power Point or pre-designed break-out exercises.

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Your Audience!

2011-05-27T10:44:00.000-05:00

Before you "present," ask your audience questions. It's impossible to know the level they are at, in terms of understanding the topic at hand. If you tailor the presentation for the audience "on the fly," it shows that YOU know your topic inside and out.

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Anyone Can Do It!

2011-05-21T15:53:00.001-05:00

Some people don't have a clue about what to discuss, or not discuss in front of an audience. In fact, many national polls reveal that people would rather die, than get up in front of an audience and speak. Many times, it's because they are self-conscious and aren't comfortable in front of big groups. What looks good on paper, may fall apart, when the "time to speak" comes. What's important is that anyone can speak in a public forum.

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A Closed System!

2011-05-13T17:20:00.001-05:00

If you grew up in an environment where you were "seen but not heard," your communication skills are part of a closed system. You may find situations that challenge you to "speak up" and be heard, yet you are frozen with fear. If you are unable to recognize that your experiences and environment undermine communication, you will not understand why you are fearful.

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(Excerpt from Communicating Your Way: Transforming Yourself . . Personally and Professionally Bob Roza)

The Last Step To Listening!

2011-05-05T20:13:00.000-05:00

The final step to successful listening is to choose an appropriate response. The speaker needs to know you listened, and that you understood what was said. Some responses in knowing you listened "well," might include: facial expressions, gestures, more questions and detailed comments.

Successful listening is not hard, but it does take concentration and practice. The more you practice, the more automatic your listening skills become.

John Gray, in his book, Men Are From Mars, Women Are From Venus, says that you may feel that you're speaking in "different languages." As you learn to listen and interpret feelings correctly, your communication will get easier. It's an important skill to practice; but some days are better than others. If you're having a bad day, it may be hard to understand the intended meaning. When this happens, it's better to address the situation later, when you can focus!

Remember to trust your instincts! If your intuition tells you to try things again (or differently), do it. Your chance to get favorable resolution not only rests with what you notice verbally, but nonverbally too!

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(Excerpt from Communication (is easy) from the Inside-Out. 7 Steps to Your Personal Power. Bob Roza)

The Fourth Step To Listening

2011-04-30T06:23:00.000-05:00

The fourth step for successful listening is to use your mind to help you understand and evaluate what is said. When someone talks, you need to clarify, interpret, and examine the message.

Clarification
Another word for clarification is to make clear. When you clarify, you make sure that you heard the speaker. At this stage of listening, you are getting the facts straight.

Interpretation

Another word for interpret is explain. Once you've heard the message, you may need further explanation. Don't assume you've got the interpretation the first time. People come from all walks of life. Have you ever been in a group discussion, only to find out later that all people had a different understanding of what was said?

Examination
Once you understand what the speaker said, you may need to take a closer look at the message. You may need to think about whether you agree or disagree with it. The way or "process," that you use to examine information; is based on your use of filters. An unexamined "filter" will affect the way that you process what a speaker says to you.

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The Third Step To Listening

2011-04-23T06:26:00.001-05:00

The third step to successful listening is to use your eyes. When someone speaks, they use more than their words. Their body language also "speaks." And ninety percent of language is nonverbal. So, it's important to check out their facial expressions, posture and gestures, to get a better idea of the underlying message. You can do this two ways: 1) ask questions when you don't understand something, and 2) put the message in your own words.

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(Excerpt from Communication (is easy) from the Inside-Out. 7 Steps to Your Personal Power -- Bob Roza)

The Second Step To Listening

2011-04-16T06:03:00.001-05:00

The second step to better listening is to listen carefully to what the speaker says and how they say it.

The Speaker's Words

When someone speaks to you; it's important to listen for word choice. You need to make sure you hear the words correctly within the context of the conversation. Words can take on different meanings depending on how the speaker uses them. This is especially tricky with the foreign speaker. You may not be listening for knowledge but because it's just nice to hear them speak. Think of the first time you heard a foreign speaker. Were you caught off guard with their speech patterns? If you did, you lost the communication intent. But, if you lost the intent from the beginning, it was hard to catch up; because the majority of the message (or conversation) was already shared.

Foreign or dialectical speakers are prime examples of how you can lose your chance to listen; since you just like hearing them talk. You may try to listen but not understand them. You may miss sound differences or listen without evaluating what you hear.

The Speaker's Tone of Voice

It's important to notice the person's tone of voice. How a speaker says something can change the meaning of what they say. A person's tone of voice can tell you how they feel about something. When a person is intense, can you identify what emotion (anger, sadness, frustration) they project?

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(Excerpt from Communication (is easy) from the Inside-Out. 7 Steps to Your Personal Power. Bob Roza)

The First Step To Listening

2011-04-10T10:42:00.000-05:00

The first step to being a better listener is to get rid of the obstacles that keep you from hearing the "message." Here's something to think about:

Poor Reception

If you can't hear clearly, you won't be able to listen. Make sure you are close enough to hear what the person is saying, and the speaker is not talking so loud, that others are staring.

Outside Distractions

It's very hard to listen when things are around you that take your attention from the speaker. In order to give your "full attention," do the following:

find a place that's quiet
eliminate the distractions
ignore the distractions and focus on what you're hearing

Inside Distractions

It's hard to listen to someone when you have "chatter" in your head. In order to give the speaker your full attention, you may need to:

put the thoughts out of your mind
suggest that the conversation take place at another time (when you can focus better)

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(Excerpt from Communication (is easy) from The Inside-Out. 7 Steps to Your Personal Power) Bob Roza

Language and YOU!

2011-04-02T07:42:00.001-05:00

Language in any form, is never innocent. The second you speak; the words you use with others and yourself, leave an impression. Every word you say, leaves a mark. Be careful about what you think and say.

You talk to yourself all day. Do you speak positively: creating or cheering yourself on; or negatively: focusing on the mistakes you've made? You ALWAYS have a choice.

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Learn From A Mentor

2011-03-26T07:19:00.000-05:00

If you're not open to feedback, you're not going to learn. You won't grow and develop. It is important to accept criticism. Go out and find someone you trust, someone with skills and experiences you can learn from. Ask that person to be your mentor.

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Ethnic "Eye-Contact"

2011-03-19T15:42:00.001-05:00

Did you know that Hispanic, Asian and Middle - Eastern people are raised in environments where eye-contact is considered rebellious? That's right! Children are raised to respect authority figures without eye-contact. (This behavior is taught when they are small and carries over to adulthood.) Generally, eye-contact is a must in communication. The eyes reveal so much, and if there is a lack of eye-contact, there is a lack of credibility within that person. These same ethnic groups demonstrate a "soft spoken" voice. When you're soft-spoken, you run the risk of being taken advantage of, because the voice doesn't convey the power that you want it to.

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(Excerpt from Communication (is easy) from the Inside-Out. 7 Steps to Your Personal Power, Bob Roza)

Are You HAPPY?

2011-03-12T08:38:00.000-06:00

Two things happen with "self-talk." 1) Random thoughts float in and out of your head. There is no stopping them. You can't control them, but the more positive you become, the more productive and creative they become. 2) The opposite of random thoughts is active thinking. This is something you can control. Once you notice the words you're using, you can ask yourself whether your language and words are moving you forward. Is your self-discussion bringing you what you want?

Your results are your measuring stick. Are you happy in the here and now? Your life is the culmination of your thoughts and words. You create your life by the way you think. At any moment, you can choose to think . . . and communicate differently.

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(Excerpt from Language Is Not Innocent -- Improving Your Communication, Bob Roza)

It's In Your Head!

2011-03-06T11:43:00.000-06:00

Your self-talk influences your self-esteem. Pay attention to what you're saying "in your head." When you walk into a room full of strangers, what do you think about yourself? Are the thoughts positive or negative? Improve your confidence (and your communication), by rethinking what is "in your head."

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What's Your Plan?

2011-02-26T17:30:00.000-06:00

Planning for tomorrow is a good thing but worrying about tomorrow is wasted energy. Sometimes, it's hard to tell the difference. When you "plan," think about your goals and the steps you will take to achieve them. Planning helps alleviate worry. People who worry are consumed by fear. It is hard for them to trust God or a Universal Plan.

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Watch Your Words!

2011-02-20T06:13:00.000-06:00

Communication is vital for every business deal. If the message received is different from the message sent, there will be a break down. Choose your words well and avoid reacting, until you clearly understand what the other person means.

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Commit To Learning!

2011-02-13T06:01:00.000-06:00

How much do you want to learn about yourself? If you don't want to learn, years in school will not do the trick. BUT, if you are committed to learning, you can learn a LOT! This includes being willing to accept discipline and correction and to learn from other people. A person who refuses constructive criticism has a problem with pride. A "prideful" person will not learn very much.

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Do you have tunnel-vision?

2011-02-05T16:53:00.001-06:00

People with "tunnel-vision" are locked into one way of thinking. They can only see one way, and have closed minds to other options. All of us need to enlarge our perspective(s). Seek out the advice of people you trust, and who have a wealth of experience (and integrity)! Build a network of advisors. Be open to new ideas. When you do, your plans will be MORE likely to succeed!

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Mistakes and Wisdom!

2011-01-29T18:08:00.000-06:00

When you make a mistake, you learn not to repeat something. The consequence of a mistake teaches you a "life lesson" PROVIDED you pay attention. People who learn from their mistakes develop wisdom.

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Gentleness in Business

2011-01-23T04:51:00.000-06:00

We tend to overlook gentleness in business. People who "wield their power and assertiveness" get more attention. (They might even bully people!) When you are gentle, you are considerate of others; you meet their needs when you allow them to talk and you listen to them. In addition, you allow yourself to learn from them. Gentleness is an essential trait for both men and women. Maintain a gentle attitude in your relationships.

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How you doin?

2011-01-15T17:46:00.000-06:00

What you say or don't say to someone is important. Proper speech is not only saying the right words at the right time but controlling your impulses to say what you shouldn't. This included gossiping, putting others down, or complaining about someone. The next time you feel the need to say something, THINK before you say it!

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Get In and Get Out!

2011-01-08T16:48:00.000-06:00

Learning how to ask others to get to the point can be done graciously and with respect. If you are guilty of this type of situation, do a couple of things: 1) be aware of the people and the situations; 2) ask them what it is they want; 3) let them know that your time is important and they need to "cut to the chase." Eventually, they will get to the point and not take advantage of your time. Be direct with your communication. Get in and get out. Say what you need and watch for the "reception."

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(Excerpt from Language is Not Innocent (Bob Roza) -- Improving Your Communication (series))

7 Tips for Second Language Learners

2011-01-02T05:46:00.000-06:00

When you talk with someone who speaks English as a second language, it's important to stay with basic language to reduce the risk of poor communications. Follow these guidelines: 1) Avoid slang expressions: (i.e. "Close but no cigar.") 2) Avoid jokes: they are usually misunderstood. 3) Be patient: language conversion takes time. Remember, foreign speakers convert what you said to their native language, and then respond back in English. 4) Be prepared to repeat yourself: if you paraphrase something, you'll throw off a foreign speaker, because you said something new. 5) Speak slowly: if the person has trouble understanding you, speak slower, not louder! 6) Check for understanding: observe their body language because the majority of language is nonverbal. If you feel they didn't understand you, make a point of going over points that were unclear. 7) Show sensitivity: remember that you're talking with someone from a different culture who speaks English as a second language.

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(Excerpt from Your Cultural Connection -- Improving Your Communication (series), Bob Roza)

Delegation and Authority

2010-12-26T13:06:00.000-06:00

Delegation of authority requires a tremendous amount of trust. Maybe that is why there are so many confused employees, because there are so many fearful people at the top. When leaders operate from a base of fear, they can't delegate. A leader who does not delegate will end up with a group of yes people. Leaders must share information. When they can do this, they empower other people.

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A Higher Force to Communication

2010-12-18T21:57:00.000-06:00

What usually happens when you ignore your instincts? Usually, you get yourself into trouble. Because, when you suppress and distrust your intuition and look for validation from someone else, you give away your personal power. If you trust and follow them right away, you've saved yourself a lot of aggravation. It's important to remember that there is always a HIGHER FORCE guiding you. You might not see it but it is always there!

You might ask, "How does a Higher Force find its way into communication?" Easy, when you really see a person's face and body language change in a second because of your approach, (or what you learned), you know it's not just you. You know there is something else out there helping you do it.

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(Excerpt from Communication (is easy) from the Inside-Out -- 7 Steps to Your Personal Power by Bob Roza)

Just The Facts . .

2010-12-12T10:02:00.001-06:00

Customers and clients come from different backgrounds. These backgrounds are made up of different languages and cultures. English is often spoken as a second or third language. Communicating with these customers requires new skills and understanding.

The facts: 1) When the customer and the business are from the SAME culture (i.e. American); and speak the same language (i.e. English), communication and customer satisfaction can sometimes be difficult, 2) When the customer and the business are from different cultures and speak different languages; communication and customer satisfaction can be very difficult.

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Is Something Wrong With Me?

2010-12-05T12:18:00.000-06:00

We all have had moments where bad situations weren't handled well. In the process, we kill ourselves with the inner voice that says "something is wrong with me." We forget our goodness and believe the badness because in many situations, the "critical tape" was given to us a long time ago. It might have been given in anger or frustration. It might have been given by someone in authority -- parent, teacher, boss. It might have been given when we were younger. What needs to happen is that we recognize its "staying power" and choose to change it. After all, being negative to yourself isn't something that helps you, does it?

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Leave The "Victim" Behind!

2010-11-28T18:24:00.000-06:00

Getting out of the victim trap involves an awareness of developing a new habit. Healthy habits are learned in the same way as unhealthy ones, through practice. Three steps will get you there! There is a method to handling these situations so they lose their power (and you regain yours)!

1) Recognize a negative thought and its crippling effect. 2) Treat the thought as if it were told to you by a person who wanted to make your life miserable. 3) Fight the negative with the positive. Think of situations where present evidence proved something different. Challenge the negative!

This sounds easy on paper (and the first time may be a disaster), but it's important to work on it -- work toward getting better -- to neutralize or "neuter" the negative thoughts.

Once you get this method under your belt, something magical will happen -- you'll be a better listener. Here's how: when you're paying attention to your "critical voice," you can't hear anything else. That's because it drowns out the other person and puts you on "automatic." You automatically react to situations without realizing that maybe, just maybe, you said something intelligent.

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Left Over Habits!

2010-11-22T06:50:00.000-06:00

Victims almost always operate from a reference of weakness. They let themselves be pushed around because they feel they're not smart enough to take charge of their lives. So, what they do is hand over their personal power to someone who they feel is "smarter" or "stronger" rather than risk being self-assertive.

You're a victim when life isn't working for you. When you behave in self-defeating ways, are miserable, hurt, anxious, afraid to be yourself and are immobilized; then you are a victim. You may be carrying left over habits from childhood which made sense then (but not now). You may be bull-dozed by someone and got accustomed to taking it . . out of habit.

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Bad Messages!

2010-11-15T05:58:00.000-06:00

Victims are people who run their lives according to the rules of others. (Think of those messages that you got as you grew up; and see the generational connection in how it got to you through your parents, grandparents and great-grandparents.) They do things they really would not do. They are done with resentment because they've been manipulated through guilt and shame. To be victimized means to be governed by forces outside of yourself. But, you can rarely be victimized unless you allow it to happen. Many times, these "tapes" are generational. You just don't see how deep they go.

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It's Called "Active Listening!"

2010-11-08T05:37:00.000-06:00

More than seventy five percent of networking requires you to listen for information and the answers related to it. This is called "active listening." It requires you to be in the moment and to listen to the total person.

Tips for listening:

"Commit" to listen and concentrate on the speaker
Observe body language for emotions and unspoken meanings
Keep your mind "open" to what is said
Listen for topics that are of mutual interest
Give feedback through smiling, eye-contact and asking questions

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Try a Re-Do OR a Do-Over!

2010-11-01T07:31:00.000-05:00

Stop stewing and kicking yourself. When you see yourself going backwards and you're entering "I shoulda done better" territory, you NEED to stop immediately and regroup.

Try a "re-do." You only have today to live your best life. Take a breath, tell yourself that it's not the end of the world, figure out a new plan B and go for it. Does "plan B" seem too overwhelming? Well, break it down into baby-steps. Breaking a task down into baby-steps makes it easier to manage.

Get through your life's speed bumps by taking charge of your life!

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3 Steps to Overcome Anger

2010-10-25T05:45:00.000-05:00

Anger is a killer - literally. Outward anger can lead people to pick up a gun and end the life of someone who pissed you off. Inward anger kills you physically, psychologically and spiritually. BOTH ARE DETRIMENTAL!

Here are 3 ways to change the trajectory or path that anger might take. 1) STOP and think: Many people lash out when they are angry, "You dirty son . . . I hate your guts!" Words cut AS deeply as a knife. Avoid disaster by thinking first, pausing and then deciding how to act or respond. Giving yourself time to "think things through" is a God-send. 2) Look and re-view: When you can step into another person's shoes, you have the chance to "re-view" the situation and take yourself out of it. When you can review something, you give yourself some "mature time" to overlook the hurt(s), frustration(s) and /or insecurity(ies) that might have caused the initial explosion. Anger comes from how you see a situation. Change your anger by changing your point of view. 3) Listen to others: When you take the time to listen to another person, you get a chance to see who they are and what they're all about. An angry person is someone who is carrying hurt. When you listen, you give anger a chance to dissipate and evaporate. There is a quote in the Bible that addresses this, "Everyone should be quick to listen, slow to speak and slow to be angry." (James 1:19). Do the first two and the third will be automatic. be quick to listen and slow to speak. When you do, you WILL be slow to anger.

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Some Things About Anger

2010-10-18T06:26:00.000-05:00

Anger is not necessarily wrong OR always bad. What's important is the why and the what. Why you got angry and what you'll do with the feelings once the anger is triggered.

Anger is never the root of the problem. There is always an underlying issue. Basically, anger is an emotional reaction to some other components -- hurt, frustration or fear. Hurt is triggered when you absorb anger either physically or emotionally. Frustration is triggered when things didn't go your way. Fear is triggered when you're threatened or feeling insecure.

When you can focus or identiify on the real cause (hurt - frustration - fear), it's easier to control anger. It's a fact that you can't eliminate hurt, frustration or fear. But, you can learn to deal with them and realize that anger is a choice.

When you're angry, it's because you've chosen to be that way!

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Anger: Deal With It!

2010-10-11T05:37:00.000-05:00

When you hear someone say "That burns me up!" believe them. There is a scientific correlation between anger and a person's physical/psychological health. Anger attacks your body in profound (and subtle) ways. And when you hold on to it, it ages you and diminishes your spirit.

Anger is a dangerous and intense emotion. It's dangerous on a physical, social and spiritual level. It also affects your relationship to God.

The next time you're holding on to anger, ask yourself if it's worth it. In most cases, it won't be! Then let it go and move on.

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Your Heart's Desire!

2010-10-04T05:50:00.000-05:00

The words heart and love are connected. When you do something from your heart, you connect with a source of your emotions. What does that mean? It means that you do something because you care deeply about it, or love it.

"I love to paint." (You put all of your heart into it.)

"I love my kids." (You sacrifice everything and put them first.)

We all have a unique emotional heartbeat. It is a unique spiritual compass that undoubtedly guides all of us to how we can make a difference. We get excited about things that interest us . . . and that also includes your life's work or life purpose.

Doing something with heart or from your heart implies something inbred, something that interests you.

Another word to describe this, IS passion.

Don't ignore your interests - they may be pointing you in the direction of your "heart's desire."

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The Cost Of Procrastination

2010-09-27T06:40:00.000-05:00

Every time you procrastinate, you shout out to the world, "Hey I want to avoid this situation! I'm a weakling. Maybe, I'll try this tomorrow."

Here are 2 costs to procrastinating: 1) Deep Problems: attacking a problem when it's little, helps you nip it in the bud IMMEDIATELY. Ever heard a doctor say "We caught this early. We don't need to worry about any long-term effects." This is one example of being proactive. When you procrastinate, a problem becomes a crisis. The longer you wait, the harder it is to start. 2) Wasted Opportunities: When opportunity knocks, open the door and walk through it. When you procrastinate, you miss great opportunities.

Don't kill your spirit with procrastination!

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Quit The Lies!

2010-09-20T06:36:00.001-05:00

A healthy spirit instills confidence. In order to get to your healthy "core" and have no-quit confidence, you HAVE to quit all the lies you've been told.

"I'm not attractive enough." "My parents said I was a mistake. They wish I was never born." Stuff like that weighs you down and ages you. Stop the madness and quit the lies. Take a stand and don't listen to the negativity that was told to you over and over.

Quit your "distorted image" of yourself! Start saying, "I'm acceptable, smart and loving. I'm capable, vibrant and have something to contribute."

Watch what happens when you change the channel and tune in to a different frequency!

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Do "it" with heart!

2010-09-13T06:12:00.001-05:00

Did you know that many people rarely excel at work that they don't enjoy? It's because they don't have a passion or excitement for what they do. It's important to have a passion for your work.

What are the signs and signals that indicate that you love what you do? Well, the first sign is enthusiasm. When you love what you do, you don't need a motivator or someone to watch over you. You do it for the enjoyment. And, when you're not doing work that you love, you get discouraged and distracted. The second sign is effectiveness. When your DNA is wired to love your work, you recognize "I'm really good at this!" The last sign is satisfaction. When you're satisfied, your heart and spirit are happy. Enthusiasm, effectiveness and satisfaction. Three elements for doing "it" with heart.

Don't waste a day doing a job that doesn't bring you personal satisfaction.

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It's About Leaders!

2010-09-06T06:51:00.001-05:00

Wise leaders accomplish a lot without direct involvement. They know how to work through other people. They can see the big picture that often escapes other people. They make great mediators, advisers and planners.

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Get Over Discouragement!

2010-08-30T06:42:00.000-05:00

Did you know that discouragement is curable? Get "in touch" with the four common behaviors that sabotage a goal.

1) [FATIGUE] You wear out after a while. It's important to not burn your candle at both ends. When you need a break, take it. Come back to a task when you have a clear head.

2) [FRUSTRATION] Distractions or disturbances lead to frustration. This is clear when you are in a groove and the "little things" start to pile up to take you away from what you need to do. When you start to experience, "one more thing, one more thing," your frustration button will be pushed.

3) [FAILURE] If you can't finish a task within a certain time, you think you've failed or are a "loser!" It's not about losing. It's about perspective. Did you have the right resources or tools to get the job done? Hindsight is 20/20. Getting a perspective will give you another chance to get things rolling and get to your goal!

4) [FEAR] When fear is triggered, so is discouragement. The negative tapes start, "I'm a loser at this. I can't do this. This is all too much!" Fear and discouragement are killers! Yes, these 2 traits can destroy your life. Resist the fear and discouragement by changing your "growth channel."

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You ARE Capable!

2010-08-23T06:01:00.001-05:00

For some people, "self-confidence" is based on what other people think. We buy into this idea in order to be accepted. We do what the trend is. The truth of the matter is that the "trend" is an illusion. Self-confidence comes from within, it's not based on a "trend." It's not based on the latest pair of shoes, or jeans, or where you live. It comes from a strong core belief that you are acceptable just the way that you are!

Start today. What makes you unique? What spiritual gifts do you have that makes you "stand out?"

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It Starts With A Thought!

2010-08-16T07:07:00.000-05:00

"Change the way that you look at things and the things that you look at will change." This is a powerful thought from The Power of Intention by Wayne Dyer. Any behavior starts with a thought and here are 3 POWERFUL ones!

1. My "life" interpretation influences my situation: Situations happen and you have a choice in how to handle them. That choice is based on how you see the situation. Your reaction can be either positive or negative.

2. My beliefs influence my behavior: You act on our beliefs. If you believed that the "bogey-man" was in your closet, your body reacted in fear. It's important that you have true (not imagined) information yo make an educated decision. Your convictions about yourself and your life are connected to behavior.

3. Self-talk influences self-esteem: We constantly talk to ourselves. Don't run yourself down with negative self-talk. If you are doing this now, cut yourself some slack.

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Sound Decisions!

2010-08-09T06:14:00.000-05:00

Here are 3 ways to make sound decisions:

Get your facts straight before you answer any question.
Be open to new ideas.
Hear both sides to the story.

All three of these principles center around more information. You need more information BEFORE you make a decision. If you "jump" you are prone to prejudice and judgement.

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How Are Your People Skills?

2010-08-02T05:36:00.000-05:00

Whether you're looking to find your first job, or change the one you have, you need to network. Effective networking skills are skills that empower you. They enable you to access and share information, resources and support, in a manner that achieves goals and purposes. How are your people skills? Check the statements that apply to you:

I'm not easily intimidated
I can express myself easily
I ask for help when I need it
I look for the "good" in people
When I talk, people listen
People don't think I'm boring
I strike up conversations with people
I listen to others viewpoints
I have skills that are valuable

How did you do? Did you check off many statements or did you look at them and think, "I need to work on it."

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(Excerpt from Networking: 6 Ways To Improve People Skills -- Improving Your Communication)

You Might Learn Something!

2010-07-26T06:51:00.000-05:00

There is a BIG difference with someone who learns from criticism and someone who refuses to accept it. How you respond to criticism determines whether or not you can grow in wisdom. The next time you are faced with "constructive criticism," listen to all that is said. You might learn something!

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Ask Good Questions!

2010-07-19T05:42:00.000-05:00

When you ask good questions, you're searching for people and the information to meet your needs. Many people don't get what they need, because they don't ask the right questions.

Here are 3 tips:

Formulate your questions ahead of time.
Open ended questions that use the words "How" or "Why" get to the heart of things and keep conversations going.
Questions that use the words, "Who, when, where and what" get you more direct and factual information.

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(Excerpt from Networking: 6 Ways to Improve People Skills -- Improving Your Communication)

To Network is to Empower!

2010-07-12T05:55:00.000-05:00

An effective networker empowers others. When you empower, you display a genuine interest and a helpful attitude. When you empower others, you multiply their efforts and lead them.

Tips on empowering:

People want to be valued. When you see something of value, tell the person.
When you listen, you communicate value.

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(Excerpt from Networking: 6 Ways To Improve People Skills -- Improving Your Communication)

Your Mental Diet!

2010-07-05T05:57:00.000-05:00

What you feed your mind is just as important as what you feed your body. The books you read, the music you listen to, the movies you watch, and the people you talk to, are all a part of your mental diet. Be aware of what you feed your mind because what goes into your mind, goes into your body and influences your TOTAL health and well-being. A strong desire to discover knowledge is a mark of "inner-wisdom."

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It Takes Work!

2010-06-28T06:20:00.000-05:00

Anything that is important to YOU, is worth a struggle -- getting a new job, financing college, paying off your mortgage. Many times, discouragement enters the picture.

When you get discouraged, don't give up! Nothing worthwhile ever happens without endurance and your energy. When an artist creates a sculpture, he chips away at it and it becomes a great art piece. The same holds true for life. Anything important, happens gradually.

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Change and Growth

2010-06-21T06:16:00.000-05:00

"I'll start tomorrow." Tomorrow after tomorrow comes and NOTHING. Why is that? Why are so many people unable to move forward? Well, 2 reasons:

Slow learners -- It takes the average person maybe 40 times to finally learn something. We can think that we learned our lesson the first time. "Lessons" comes in different packages. In order to learn a lesson, you have to pay attention and understand that repeated exposure is key.
Unlearning old stuff -- Many folks like a quick fix to a problem. Deep-rooted problems take a while to understand and then change. Old habits and thoughts didn't develop in a day so it's unrealistic that they can be fixed in a day!

Growing up (growth) can be scary. In order to grow, you have to face change. There is no change without loss. And you know what? We all fear LOSS. In order to experience the new, you have to let go of the old.

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Ya Gotta Have Faith!

2010-06-14T05:59:00.000-05:00

Faith is defined as a verb. It's active, not passive. You have to put energy into it. You also have to understand that it's invisible. Faith is belief in a "good unknown." When you operate in faith, you've stepped forward into the good unknown.

When you operate in faith you do two things. 1) You invest your time and energy. You lay things on the line and trust God. 2) You let go of your safety net and sense of security.

When you walk in faith, you have to let go of the past and move forward. Think of a trapeze artist. Their art and skill requires a leap of faith. Every time they swing out and let go, they trust that their partner will catch them. Your partner in this faith walk is God. When you swing out, you trust and believe that God is there.

He will not let you go. But "ya gotta have faith!"

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Faith in a Dream!

2010-06-07T16:51:00.001-05:00

ALL things happen WHEN God decides! Many times we try to control an outcome. Here are 5 stages of "faith in a dream."

1) Dream: Do you have a dream? If not, get quiet and pray on it. Connecting to your Higher Power is the best way to get clarity.

2) Decide: Many times the realization of the dream can be overwhelming. When you're overwhelmed, you get stuck. Walking by faith is key here. Once you decide on the dream, you take a leap of faith in how it will happen.

3) Delay: "My dream is not happening fast enough." Sometimes, we have to wait on God. Don't jump and try to control the outcome. Many times we self-sabotage situations because we want them to happen in "our time." God's timing is perfect. Wait on God to show Himself.

4) Obstacles and Snags: You're gonna be tested to see what you're made of. The "tests" develop your character. Remember to pray and persevere. God's got your back.

5) Finish Line: It may take a while but with faith and perseverance comes the finish line. All good things come to those who will wait. When you wait on God and trust in His power, you get a dream that is realized, powerful and fulfilling.

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A Month of EMPOWERMENT!

2010-06-03T10:02:00.001-05:00

Follow us through out June on Facebook for a month of EMPOWERMENT. We will feature a daily selection of songs to EMPOWER and assist you to be the best that you can be!

http://www.facebook.com/home.php?#!/pages/Integrative-Speech-Inc/84642992557?ref=ts

Success and Dreams

2010-05-31T06:08:00.000-05:00

Success is doing the best that you can with what you have. Don't let other people set YOUR standard and don't live someone else's dream.

God puts dreams inside all of us. A dream declares and shouts out "I'm unique." A dream holds potential and only you can give birth to it. When you don't act on your dream, you do a disservice to you and others (who wil benefit from it).

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Successful People

2010-05-24T07:11:00.000-05:00

Successful people love what they do and do what they love. They allow their passions and talent to guide them. They do this because talent, purpose and potential always go hand in hand.

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Say YES to You!

2010-05-17T06:11:00.000-05:00

Reaching your God-given potential requires taking responsibility for yourself and your life. It means taking an active role with yourself.

How do you do this? By saying "yes" to yourself, to hope and to your dream(s). Every time you say yes, you open yourself up to your potential, and to greater possibilities. Never forget that you are a miracle, that you are unique and possess talents, experiences and opportunities that no one else has ever had, or will ever have.

It is your responsibility to become everything that you are, not only for your benefit, but also for everyone else's.

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The Power of Choice!

2010-05-10T06:40:00.001-05:00

The power of choice is the greatest power that any person possesses. Many people accept their lives. They don't become leaders of themselves. As a result, they can't get out of their own way. Choosing to lead your life, and not just accepting it, is critical to owning your dream!

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Dreams

2010-05-03T06:49:00.000-05:00

Did you know that your dreams are fragile? This is true when they are new to you, when they are in your mind, and when people around you say "Are you kidding? You can NEVER do that!"

Confidence is key to YOUR dream. You also have to have self-knowledge about yourself. YOU are the only person who can make YOUR Dream happen. You have to DREAM big!

Oprah Winfrey says, "God has a dream for you that is bigger than you could have ever dreamed for yourself." We are all unique and have talents to help others. It's just the matter of going within and seeing what YOU do better than anyone else.

Talk to God about it. Ask Him, "How do I make my dream happen?" Then listen and watch what happens!

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Availability!

2010-04-26T06:14:00.000-05:00

Are you a good friend and colleague? There is a big difference between knowing someone and being a good-true friend. Genuine friendship exhibits loyalty. You need to be available in times of distress and personal struggle. Many people are fair-weather friends. They stick around when the friendship is good, but leave when they no longer get anything out of it.

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