Wednesday, August 30, 2017


Communication is invisible and happens quickly. Whether you find your skills not working at the office (or in your personal life), it’s necessary to STOP and look at what’s happening between you and the people you’re with. It may be the way you’re communicating, then what you’re trying to say. Negative communication styles or poor communication skills for handling disagreements and attitude differences can be overcome.

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Wednesday, August 23, 2017

Tell The Truth

Telling the truth/building trust is the “glue” to communication. “Little white lies” or telling “fibs” tears it apart. And, once you’re caught not being honest, it’s very hard for anyone to trust you (or your company).

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Wednesday, August 16, 2017

Visual Vs. Auditory Learner!

What type of learner are you – a visual or an auditory one? One type of learner understands information through the ears (auditory) or when they hear it. Another understands it through the eyes (visual) or when they see it. If you’re one of those visual learners, you might understand why “the eyes have it.”

The majority of your language is nonverbal. That’s right! You might say one thing with your words but your body language might be saying something else. And, in order for your message to be in sync,  and to come across clearly to others; both your verbal and nonverbal language have to work together. If they don’t, you’re not  communicating as well as you need to, and you’re wasting precious time.

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Wednesday, August 9, 2017

It's About Your Job (Plan B)!

Looking for a job is a job. Many of us pound the pavement and still no green light. You have a great resume, wardrobe, and you’re getting interviews, but still NO JOB! Your frustration is through the roof. You can’t take much more! STOP, breathe and create a PLAN B. Here are 4 easy steps.
1)    Be WIDE open: Gone are the days when you’d open the paper, find a job that interested you, send out a resume, interview, and be employed. It was easier then. Jobs are competitive especially with unemployment being so high. It’s time to push yourself and be creative. Use a number of strategies beyond the internet – network, create flyers and use social media tools like LinkedIn. All are professional and “politically correct” avenues to getting your foot in the door and gaining long-term employment.
2)    PRACTICE: O.K., so you feel good about a couple of your interviews. You weren’t nervous and you didn’t stumble or make a fool of yourself. But still, no call back. What gives? Well, you have to practice some more. Remember the phrase “Practice Makes Perfect?” Well, in this case “practice” makes you better. Use a mirror, see how you look. Use different vocabulary. Outline your approach for the next interview. How can you sell yourself BETTER? Many times, an employer looks for creativity. If you’re doing the “same ole, same ole” approach to the job hunt, you will not get many call backs. The idea is to Stand Out!
3)    Assess YOU: After your interview, it’s time for a YOU assessment. How did you do? Did you take steps to control and close the deal (and get to the next level of interviews) or fall flat as a pancake. Each interview can teach you comething about how you can do better – the next time.
4)    Repeat ‘til Employed: Until you’re gainfully employed, you have to keep moving forward. You need to maintain your positive self. The bottom line is repeat, repeat, repeat and add and subtract to your presentation. You’re constantly tweaking. It’s all about motivation and perspective!
*Try saying three (3) positive things to an employee before you offer constructive criticism.
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Thursday, August 3, 2017

Do You See Me?

I’ve gone to a Christian church for the last 8 years. One of the cool things about it,  is the use of male greeters in the parking lot. As you get closer to the entry ways, the greeters welcome you. There is one greeter (Kenneth) who’s gone out of his way to welcome me (weekly) to service.

It’s funny. I’ve been in the field of communication my whole career but only recently noticed Kenneth’s approach to me. Every time he greets me, his eye-contact is intense. Intense as in purposeful; not as in bad. When he looks at me and says “Welcome,” I know he means it. In addition, his handshake is firm. Out of all the people I’ve encountered, I’ve never met anyone like him. The last time he greeted me, his presence stayed with me. My instincts told me to bring this to his attention. The following week he sought me out and greeted me. Out interaction went like this:

Me: Hey, can I talk to you in private?

Him: Sure.

Me: I know you don’t know me but I have to thank you for seeing me!

Him: OK?

Me: My name is Bob.

Him: Hi Bob. My name is Kenneth.

Me: I’ve come here for over 7 years and every day you greet me. Your eye-contact is purposeful. It never wavers. Your eye-contact sees me for who I am. Thank you! In addition, your handshake is ALWAYS firm. It matches your eye-contact. I’m in communications. I’ve met thousands of people in my life but I’ve never met anyone as purposeful as you. Please keep it up.

Him: Welling up with tears.

Me: The last few years have been a challenge. There were many Sundays when I headed to church so depressed, it was unbelievable. Your presence ALWAYS gave me a jump-start to my week. Ya know how many people give lip service to their “welcome?” Well, you’ve never done that.

Him: Tears dropping. Thank you Bob. Ya know, I constantly pray to God to have him use me. We all have gifts. I pray all the time for me to be of use to Him.

Me: Well, let me tell you. You are! You know communication is an invisible medium and it happens so fast. You never know your impact until someone tells you. Last week, when I left church, God told me that the next time I saw you, that I should bring this up. As you’ve brought me up and validated me, you’ve brought me out of a deep depression and brought back my self-confidence. People might not be able to identify how different they feel after being greeted by you but I can tell you, it’s because you saw me with your eyes and validated me with your firm handshake. Thank you for coming my way Kenneth.

Him: Thank you for bringing this to my attention and for coming my way too!

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Focus: Validation, communication, spirit
Question for you: 1) Do you take time to validate others? 2) How do you feel when someone validates you?