How does all of this relate to you and your clients? Well, if you aren't communicating well, you may be losing them. People may not be listening to what you say because of how you say it. And that means miscommunication, decreased productivity and lowered self-confidence. The quality of how you communicate is particularly essential in today's business environment. The tremendous and ever-increasing use of the telephone as a business tool, often dictates that the first impression you make on a potential client or customer, is based solely on the level of confidence; not on a handshake or a wardrobe selection. And to truly improve this, you must move beyond helpful suggestions from friends and co-workers, or practicing your presentation in front of the bathroom mirror.
What to do? Utilize the services of a speech consultant. Many different types of organizations ranging from small legal partnerships to major television and radio networks, retain their services. Those individuals benefitting from speech consulting span varying levels of responsibility and include salespeople, managers, receptionists, and media liaisons, among others.
When do you make use of a speech consultant? Answer the following to determine whether you could benefit from working with one.
- Do I speak a foreign language or use a dialect that makes communication with others difficult?
- Am I fearful of talking on the phone, in public or with authority figures?
- Have people mentioned that they can't understand me?
- Do I speak too slow or too fast?
- Have people told me that I don't know how to listen?
- Is my voice too loud or too soft when I speak?
- Do I compare myself to other speakers, wishing I were more like them?
- Is it difficult for me to pronounce certain sounds?
- Am I unable to adjust my vocabulary to different social situations?
- Am I personally embarrassed with the way that I speak?
Two or more yes responses may indicate the need for a speech consultant to fully identify and correct the problem.
(To be continued)
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