Wednesday, October 26, 2011

Don't Take Short Cuts!

People with integrity have firm footing. Taking a "short cut" in life (or business) is not always the best way to approach situations. The shortest distance to a goal is not a straight line.

Don't be tempted to cut corners in order to speed things up. Ethical shortcuts will always come back to bother you.

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Wednesday, October 19, 2011

Work Can Be FUN!

How you perceive and function in your workplace is "key" to creating a cheerful, positive attitude in every area of your life. Yes, jobs can be boring OR they can be exciting and fulfilling. It depends on your attitude. Your attitude makes the difference. Take each of your work tasks and do each of them well. With a positive attitude, your "work" will become fun!

In the process, you'll feel good about yourself, your co-workers and your company!

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Wednesday, October 12, 2011

Company Jargon!

Company jargon should stay in your company! Using it with callers or with people outside the office causes mistakes and confusion. You are far more familiar with these terms than people outside of "work." You won't impress anyone with knowledge that they don't understand. In fact, you will annoy and frustrate them.

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Wednesday, October 5, 2011

Accents and Good Business

Call  it simple kindness or just common sense. Learning to deal with language accents can be "good business." More than one million  immigrants enter the United States each year. Most of them have something in common: English is their second language. These people represent a sizable market. Here are some points to remember  when dealing with a foreign speaker:

1) Don't pretend  to understand: If you don't understand a foreign speaker, tell them. Ask them to slow down so that you can understand what they are saying.

2) Don't rush: Take your time with them. Listen to their speech patterns and try to pick up key words. They will appreciate it.

3) Don't shout: People who have an accent, speak two languages. It takes them longer to process information.

4) Don't be rude: Patience is key here.

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