Saturday, January 29, 2011

Mistakes and Wisdom!

When you make a mistake, you learn not to repeat something. The consequence of a mistake teaches you a "life lesson" PROVIDED you pay attention. People who learn from their mistakes  develop wisdom.

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Sunday, January 23, 2011

Gentleness in Business

We tend to overlook gentleness in business. People who "wield their power and assertiveness" get more attention. (They might even bully people!) When you are gentle, you are considerate of others; you meet their needs when you allow them to talk  and you listen to them. In addition, you allow yourself to learn from them. Gentleness is an essential trait for both men and women. Maintain a gentle attitude in your relationships.

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Saturday, January 15, 2011

How you doin?

What you say or don't say to someone is important. Proper speech is not only saying the right words at the right time but controlling your impulses to say what you shouldn't. This included gossiping, putting others down, or complaining about someone. The next time you feel the need to say something, THINK before you say it!

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Saturday, January 8, 2011

Get In and Get Out!

Learning how to ask others to get to the point can be done graciously and with respect. If you are guilty of this type of situation, do a couple of things: 1) be aware of the people and the situations; 2) ask them what it is they want; 3) let them know that your time is important and they need to "cut to the chase." Eventually, they will get to the point and not take advantage of your time. Be direct with your communication. Get in and get out. Say what you need and watch for the "reception."

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(Excerpt from Language is Not Innocent  (Bob Roza) -- Improving Your Communication (series))

Sunday, January 2, 2011

7 Tips for Second Language Learners

When you talk with someone who speaks English as a second language, it's important to stay with basic language to reduce the risk of poor communications. Follow these guidelines: 1) Avoid slang expressions: (i.e. "Close but no cigar.") 2) Avoid jokes: they are usually misunderstood. 3) Be patient: language conversion takes time. Remember, foreign speakers convert what you said to their native language, and then respond back in English. 4) Be prepared to repeat yourself: if you paraphrase something, you'll throw off a foreign speaker, because you said something new. 5) Speak slowly: if the person has trouble understanding you, speak slower, not louder! 6) Check for understanding: observe their body language because the majority of language is nonverbal. If you feel they didn't understand you, make a point of going over points that were unclear. 7) Show sensitivity: remember that you're talking with someone from a different culture who speaks English as a second language.

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(Excerpt from Your Cultural Connection -- Improving Your Communication (series), Bob Roza)