Sunday, December 26, 2010

Delegation and Authority

Delegation of authority requires a tremendous amount of trust. Maybe that is why there are so many confused employees, because there are so many fearful people at the top. When leaders operate from a base of fear, they can't delegate. A leader who does not delegate will end up with a group of yes people.  Leaders must share information. When they can do this, they empower other people.

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Saturday, December 18, 2010

A Higher Force to Communication

What usually happens when you ignore your instincts? Usually, you get yourself into trouble. Because, when you suppress and distrust your intuition and look for validation from someone else, you give away your personal power. If you trust and follow them right away, you've saved yourself a lot of aggravation. It's important to remember that there is always a HIGHER FORCE guiding you. You might not see it but it is always there!

You might ask, "How does a Higher Force find its way into communication?" Easy, when you really see a person's face and body language change in a second because of your approach, (or what you learned), you know it's not just you. You know there is something else out there helping you do it.

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(Excerpt from Communication (is easy) from the Inside-Out -- 7 Steps to Your Personal Power by Bob Roza)

Sunday, December 12, 2010

Just The Facts . .

Customers and clients come from different backgrounds. These backgrounds are made up of different languages and cultures. English is often spoken as a second or third language. Communicating with these customers requires new skills and understanding.

The facts: 1) When the customer and the business are from the SAME culture (i.e. American); and speak the same language (i.e. English), communication and customer satisfaction can sometimes be difficult, 2) When the customer and the business are from different cultures and speak different languages; communication and customer satisfaction can be very difficult.

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Sunday, December 5, 2010

Is Something Wrong With Me?

We all have had moments where bad situations weren't handled well. In the process, we kill ourselves with the inner voice that says "something is wrong with me." We forget our goodness and believe the badness because in many situations, the "critical tape" was given to us a long time ago. It might have been given in anger or frustration. It might have been given by someone in authority -- parent, teacher, boss. It might have been given when we were younger. What needs to happen is that we recognize its "staying power" and choose to change it. After all, being negative to yourself isn't something that helps you, does it?

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